Responsible Play

Although Guiltless Arcade is a skill-based platform and not gambling, we recognise that any activity involving real money should be approached responsibly. We've built safeguards into the platform to help you stay in control.

Every game on Guiltless Arcade can be played completely free, with no purchase required. Free play provides the full game experience with no feature restrictions. You are never required to spend money to enjoy our platform.

Entry fee caps: Competition entry fees are capped at low amounts. Challenge fees are limited to a maximum of 20 credits (approximately £4).

Debit cards only: Deposits are by UK debit card only — credit cards are not accepted. A £250 per calendar month card-spend cap also applies across the platform and cannot be overridden.

Personal spend limits: You can set your own monthly spend limit (including £0 to block all purchases) in Profile > Monthly Spend Limit. Your personal limit can be lower than the platform maximum but never higher.

Daily challenge limits: You can send a maximum of 10 challenges per day.

Transparent spending: Your credit balance, purchase history, and competition history are always visible in your Wallet.

18+ only: Age verification via government-issued photo ID (Stripe Identity) is required before entering any paid competition.

If you want to take a break from paid competitions, you have two options available from Profile > Self-Exclusion:

During any exclusion period:

- You cannot enter paid competitions or challenges

- You can still play all games for free

- Existing competition entries remain active until their period ends

- Self-exclusion cannot be reversed early

We actively monitor player activity for indicators of potential harm, including:

- Frequent top-ups (multiple credit purchases in a short period)

- Approaching or exceeding personal spend limits

- Unusual play patterns or extended sessions

When indicators are flagged, our team may take proportionate action including direct communication, spending restrictions, or account review.

Consider taking a break if you:

- Spend more on credits than you intended

- Feel frustrated or anxious about competition results

- Enter competitions to try to win back previous losses

- Neglect other activities to play

- Feel you cannot stop playing

If you or someone you know needs support or advice, these organisations can help:

If you have concerns about your play or want to discuss account restrictions, contact chris@guiltlessarcade.com. We're here to help.

For complaints about our service, please see our Complaints & Disputes page.